Support Portal

The Supra Support Portal is where you report problems on Devnet, Testnet and Mainnet. A member of the Supra team reviews every report and gets back to you.

Submitting a report

Open support-portal.supra.com and fill in the form. The more detail you give, the faster the team can look into the problem. The form asks for:

Contact information: your email address, and optionally a Telegram or Discord handle if you would also like the team to reach you there.
Network: Devnet, Testnet or Mainnet.
Severity: how badly the issue affects you.
Expected behaviour and actual behaviour: what you expected to happen, and what happened instead. Fill in both.
Steps to reproduce: what you did, step by step, so the team can see the problem for themselves.
Logs: any error messages or output you have.
Transaction hash, wallet address and other ID: fill in every one that applies to your issue.
Technical details (optional): the SDK or library name and version, the CLI or node version, the RPC endpoint you called, and your OS, browser and wallet versions.
Screenshots (optional): up to three.

After you submit

You receive a confirmation email with your ticket ID. Keep it for reference.
The Supra team reviews your report and replies by email.
To add details or answer the team’s questions, reply to that same email thread.